How a Leading NBFC Company Redefined their Employee Training and Assessment Program [Case Study]

Leading NBFC Company Redefining Employee Training Program


In the rapidly evolving landscape of financial services, particularly within Non-Banking Financial Companies (NBFCs), the imperative for a robust and dynamic employee training and assessment program cannot be overstated. 

This case study elucidates how a leading NBFC, Shriram Finance Ltd., revolutionized its employee training and assessment protocols by leveraging cutting-edge technology and digital evaluation systems.

About Shriram Finance Ltd.

Shriram Finance Ltd., a prominent player in the NBFC sector, caters to a vast clientele across India, offering a diverse array of financial products. The company recognized the necessity of adopting a sophisticated approach to ensure its workforce remains competent, compliant, and competitive. 

By transitioning from traditional pen-and-paper assessments to a secure online platform with manual proctoring, Shriram Finance overcame logistical challenges and administrative burdens, resulting in time savings and increased productivity and employee satisfaction.

Overcoming Employee Training Challenges

Traditional Assessment Methods

  1. Physical Attendance: The requirement for employees to be physically present at assessment centers led to logistical challenges.
  2. Pen-and-Paper Exams: Utilizing traditional pen-and-paper exams caused delays in result processing and analysis of employee knowledge.

Logistical and Administrative Burden

  1. Time-Consuming Coordination: Organizing assessments for a large workforce was a resource-intensive task.
  2. Complex Paper Management: Handling physical test papers added layers of complexity and resulted in delays in processing and grading.

Leveraging Eklavvya’s Solutions

Proctored Exam Facilities

  1. Secure Online Platform: Eklavvya provided Shriram Finance with a secure online platform for assessments, incorporating manual proctoring to ensure exam integrity.
  2. Remote Assessment: Employees could conveniently take assessments from their chosen locations, eliminating the need for physical travel.

Streamlined Examination Process

  1. Regular Assessments: Eklavvya facilitated structured assessments focused on internal training and skill development.
  2. Reduced Administrative Load: The solution streamlined the assessment process and minimized administrative burdens.
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Positive Outcomes

Time Efficiency

  1. Quick Turnaround: Eklavvya’s solution reduced the time required to conduct exams and generate results.
  2. Convenient Scheduling: Exams could be scheduled on weekends, reducing disruption to the regular workweek.

Improved Productivity and Satisfaction

  1. Enhanced Training Efficiency: Internal training programs became more efficient, fostering continuous employee development.
  2. Seamless Exam Experience: Employees benefited from a hassle-free examination process, leading to heightened satisfaction levels.

Implementation Strategy

Here are the broad steps followed by the organization while implementing proctored assessments for employee evaluation:

Proctored Assessment for Employee Evaluation

Phase 1: Needs Analysis and System Selection

A thorough needs analysis was conducted to identify the company’s specific requirements. Based on this analysis, the most appropriate digital evaluation system, Eklavvya was selected, considering scalability, customization, and integration capabilities.

Phase 2: Pilot Testing

A pilot test was conducted with a small group of employees to evaluate the system’s effectiveness and identify any potential issues. Feedback from the pilot test was used to make necessary adjustments before full-scale implementation.

Phase 3: Full-Scale Implementation

The system was gradually rolled out across the entire organization. Comprehensive training sessions were conducted to ensure that all employees were proficient in using the new tools.

Phase 4: Continuous Improvement

The company established a continuous improvement framework to review and refine the training and assessment program regularly. This involved:

  • Regular Feedback: Gathering feedback from employees and managers to identify areas for improvement.
  • System Updates: Keeping the digital tools up-to-date with the latest technological advancements.
  • Ongoing Training: Providing continuous training to employees to enhance their digital proficiency.
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Shriram Finance Ltd.’s collaboration with Eklavvya revolutionized its employee training and examination processes, enhancing efficiency and convenience. 

By transitioning from traditional pen-and-paper assessments to a secure online assessment platform with manual proctoring, the company overcame logistical challenges and administrative burdens, resulting in time savings and increased productivity and employee satisfaction.

This success story underscores the transformative impact of innovative solutions on modernizing traditional processes and improving employee training practices. 

The seamless integration of Eklavvya’s solutions not only streamlined the assessment process but also fostered a culture of continuous learning and development within Shriram Finance Ltd., setting a benchmark for excellence in the NBFC sector.

Technology managers and corporate training leaders can draw valuable insights from this case study. The meticulous planning, phased implementation, and continuous improvement framework adopted by Shriram Finance Ltd. can serve as a blueprint for similar initiatives in other organizations. 

By leveraging the power of digital tools, companies can redefine their training and assessment processes, driving efficiency, enhancing performance, and ensuring compliance in an increasingly competitive and regulated environment.