Privacy Policy

Splashgain Technology Solutions Pvt. Ltd. [hereinafter “Splashgain” or “Company”] is engaged in Eklavvya.in/ Eklavvya.com and it’s all subdomain websites to facilitate various educational processes involving students, educational institutes, organizations, and other users of the website.

 

Splashgain has adopted the following Privacy Policy for information that may be collected from its website Eklavvya.in / Eklavvya.com [hereinafter “website”]. This privacy policy states what kind of information is collected from its Users by Splashgain and the manner it is intended to be used. This Policy also states how the information is protected by Splashgain.

 

Splashgain is committed to protecting your privacy. When you provide certain information that allows us to identify you, it is strictly used in accordance with this Privacy Policy.

 

Splashgain reserves the right to make changes to this privacy policy, as required. Users are encouraged to check this page periodically to ensure that you are aware of the changes.

Information Collected and its Use In order to facilitate various processes of educational institutions, we may collect the following types of information from you:

 

  1. When you visit our “website”, we will ask you to sign up for the Eklavvya account. Here, we ask you for personal information such as your name, email address, and an account password, contact information, Pin code, etc. as may appear on the website.Or Organizations using our services might register your profile to appear for online assessment on our website.

    In Addition to it for proctored exams, we also collect the following information

    • Your audio streaming with user consent
    • Your Video Streaming with user consent
    • Your Screen sharing with user consent
    • Geolocation data with user consent
    • Audio, electronic, visual, or similar information.
    • Biometric Information

    Information automatically collected about you

    The website automatically receive and log certain types of information when you visit or interact with our websites, services, mobile applications, or other products, including:

    • Internet service provider
    • Browser Version and Type
    • Registration Date and time
    • Operating system Details
    • Mobile device information (device identification, operating system, etc.)
    • IP address
    • Web Pages viewed on Website
    • Geographic location
    • Internet Connection speed
    • Referring site, application, or service

    Publicly available information

    • We might gather information about you that is publicly available

    Connected Third Parties:

    • Google Analytics
    • Google Optimizer
    • Google API
    • Facebook
    • Twitter
    • LinkedIn
    • WordPress
    • WebinarJam
    • Ever Webinar
    • SendGrid
    • Intercom
    • Mailchimp
    • SMS Gateway

    We only work with Processing partners who are able to ensure an adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so.

  2. The Information is primarily collected to facilitate your account for managing your online assessment process.We collect your information for following
    • Provide Assessment services
    • Communicate with you
    • Improve our products and services
    • Operate our services and offering
    • Develop new services or products for customer
    • Personalize your experience on our website
    • Understand how users are engaging with our website
  3. The information submitted is kept Confidential by ensuring appropriate technological support.
  4. Except as provided herein, personal data that you enter on the website is not made available or distributed to third parties, except with your express consent. We will not give, sell or provide access to your personal information/ data uploaded by you for managing online exams, a question bank, exam applicants, etc to any company, individual, or organization for its use in marketing or commercial solicitation or for any other purpose.
  5. Additionally, for the purpose of payment, you may be requested for credit card or other payment account information which is directly submitted to the Payment Gateway. We do not maintain any data submitted for the purpose of effecting payment. In case of any dispute or discrepancy, you are requested to directly contact your Credit Card Company and the Payment Gateway Company.
  6. We may combine the information you submit under your account with information from other Company services or third parties in order to provide you with a better experience and to improve the quality of our services.
  7. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. If we propose to use personal information for any purposes other than those described in this Privacy Policy, we will offer you an effective way to opt-out of the use of personal information for those other purposes.

Storing of Proctoring-Related Data

During proctored exams, we capture audio, video, and images of the remote candidate while they are attempting the exam. In accordance with our privacy policy, this information is accessible only to authorized users for a period of 30 days.

During this time, exam authorities or administrators can access the records to validate the candidate’s authenticity. After the 30-day period, this data will be permanently deleted from our system.

Retention and Use of Uploaded Exam Documents

During certain online examination activities, candidates may be required to upload answers, either as typed documents or scanned copies. Please note that such uploaded data will be securely stored in our system for a period of 180 days.

During this period, authorized institute administrators and examiners will have access to review, evaluate, and download these documents for assessment purposes. After the 180-day retention period, all uploaded documents will be permanently deleted from our cloud servers to ensure the security and privacy of candidates’ information.

 

 

 

 

 

 

 

Information sharing

 

 

 

 

 

 

 

The company only shares personal information with other companies or individuals outside of Eklavvya in the following limited circumstances:

  1. We have your free consent.
  2. We provide such information to our subsidiaries, affiliated companies, or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  3. When required by law to comply with any valid legal process such as a search warrant, Compliance under any prevailing law or statute, regulation or court order or any other order from any appropriate authorities or to detect, prevent, or otherwise address fraud, security or technical issues, or to protect against imminent harm to the rights, property or safety of Splashgain, its users or the public as required or permitted by law
  4. We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users appeared for online exam for example, or how many users clicked visited your exam section. Such information does not identify you individually or any of the users registered users of an online exam.

 

Security measures:

 

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. However, SplashGain shall not be responsible in any manner whatsoever if the login or user id and/or password is shared and/or leaked by the user.  

 

We restrict access to personal information to Splashgain employees, vendors, contractors, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

 

Data integrity

 

Splashgain processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

 

Accessing and updating personal information

 

We make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required.

 

Cookies

 

When you visit our website(s), we send one or more cookies to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search.

We use the following types of cookie

 

Google Analytics – persistent cookie – 2-year duration – we use Google Analytics to improve the user experience on the website (you can opt-out here)

YouTube – persistent cookie – 30-day duration – we embed YouTube videos onto our site to provide you with additional educational material.

Cookie policy – persistent cookie – 1-year duration – we set this cookie to limit showing the cookie policy on every page view/visits.

 

 

 

Splashgain also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web. We may set a cookie in your browser when you visit a website and view or click on an ad-supported by Splashgain’s advertising services. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled. You can decline to submit personal information to any of our services, in which case Splashgain may not be able to provide those services to you.

 

Log information

 

When you access our website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

 

User communications

 

When you send an email or other communications to Eklavvya, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services. The company only processes personal information for the purposes described in this Privacy Policy. We may retain your information for Internal record keeping or enhancing our products and services or for Audit purposes. The company processes personal information on secure data servers.

 

Links to other websites

 

Our website may contain links to other websites. Note that once you click these links to navigate away from our site, we do not have any control over the contents of the external sites. We will not be held responsible for the protection and privacy of any information which you provide to these sites and they will not be governed by this privacy statement. We encourage you to exercise caution and look at the privacy statement of such websites.

 

Changes to this Privacy Policy.

 

Please note that this Privacy Policy may change from time to time. Any changes made to this Policy shall be made available on the website. Your acceptance of this Privacy Policy is deemed acceptance to the modified or changed Policy.

If you have any additional questions or concerns about this Privacy Policy, please feel free to email us at info@eklavvya.com or contact us at:

 

Splashgain Technology Solutions Pvt. Ltd.,
Vijayalaxmi, S. No. 117-118, Madhavbag society,
Shivteerth Nagar, Paud Road,
Pune 411038, India